Dr. Taha Memorial Academy

At Dr. Taha Memorial Academy (DTMA), Samastipur, Bihar, we endeavor to provide a seamless and transparent payment experience for admissions, re-admissions, tuition, examinations, and other school-related fees. This Refund and Cancellation Policy outlines the rules and processes regarding transactions completed through our online portal, mobile application, or directly at the school accounts office.

1. Admission and Re-admission Fees

• Non-Refundability: The registration fee, online admission fee, and re-admission application fees are entirely non-refundable. Once a seat is booked and the admission is confirmed, the administrative fees associated with processing the admission cannot be refunded under any circumstances.
• Admission Cancellation: Parents wishing to withdraw their child's admission before the commencement of the academic session may submit a formal cancellation request. However, the registration fee and admission processing charges will be deducted, and only security deposits or advance tuition fees (if any were paid ahead) will be considered for potential return, at the sole discretion of the school management.

2. Regular School Fees (Tuition, Transport, Exam, and Activities)

• Monthly Tuition Fees: Tuition fees paid monthly are non-refundable. Fees are collected for the educational services rendered during the period, and no refunds or adjustments will be made for student absences, sick leaves, or partial month attendance.
• Transport and Annual Fees: Annual charges, exam fees, laboratory fees, and monthly bus/transportation fees are non-refundable once the term has commenced or the service has been subscribed to.
• Double Payments/Excess Credits: In cases where a parent makes a double payment or an excess amount is charged due to a technical glitch, transaction timeout, or server delay:
  • The excess amount will be adjusted against the subsequent month's school fee billing, OR
  • Refunded directly to the parent's source bank account upon verification of transaction records.

3. Refund Application Process

If you believe you are entitled to a refund due to a duplicate transaction, overpayment, or approved cancellation, you must follow the official refund process:

• Submit Application: A formal written request must be submitted by the parent/guardian to the **Office of the Principal, Dr. Taha Memorial Academy, Tajpur, Samastipur, Bihar**.
• Provide Proof: The application must include:
  • Student's full name, class, and Admission ID.
  • Original fee receipt or screenshot of online transaction success/confirmation containing the transaction reference number.
  • Bank account details (Account Number, Holder Name, Bank Name, IFSC code) to which the refund should be credited.
• Alternatively, you can email your request along with all scanned details to drtma.edu@gmail.com.

4. Review and Processing Timelines

• Verification: Upon receiving the refund request, our accounts department will cross-verify the payment records with our banking partner. This verification process takes 3 to 5 working days.
• Disbursement: If the refund request is approved by the administration, the refund will be processed and credited back to the parent's original payment method or bank account within 7 to 15 working days.
• We are not responsible for any delays caused by banking network clearances, national holidays, or processing delays on the side of the parent's credit card or bank.

5. Policy Updates

Dr. Taha Memorial Academy reserves the right to amend this policy at any time. Any revisions to the refund rates, terms, or administrative procedures will be updated on this page and will apply to all transactions occurring after the date of update.